You have 30 days from the date of delivery to request a return. To be eligible, your item must meet all of the following conditions:

• Item must be unused and unworn
• The item must be in the same condition as received
• Original packaging is required
• Proof of purchase (order number or receipt) is required
• Return request submitted within 30 days of delivery
• Return authorised by our support team before shipping anything back

For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:

• Personal care items
• Hygiene-related pet products
• Opened grooming items
• Gift cards
• Clearance items
• Final sale items
• Perishable goods

Once we receive your return request, here is what happens next:

If you receive a damaged, defective, or incorrect item, please follow the steps below. We will make it right at no cost to you.

• Contact our support team within 7 days of delivery
• Include your order number in all communications
• Provide clear photos of the damaged or incorrect item and its packaging
• Include a short video if available for faster resolution

If you have not received your refund within the expected timeframe, please work through these steps in order:

• Check your bank account or payment method statement again
• Contact your payment provider — processing time may add a delay
• Contact your card issuer — it can take several business days to post
• If you have completed all the steps above, contact our support team at support@noblias.com

We replace items only if they are defective or damaged. If you need an exchange for the same item, please get in touch with our support team and we will be happy to assist.

In some situations we may resolve your request with a replacement or refund without requiring a return. If a return is required, the following applies:

• For damaged, defective, or incorrect items, we may cover return shipping costs or provide an alternative solution
• For customer preference returns (change of mind, incorrect selection), return shipping costs may be the responsibility of the customer
• We strongly recommend using a trackable shipping service for your return
• Items returned without prior authorisation may not be accepted
• Noblias is not responsible for lost return packages in transit

We encourage customers to contact us directly before opening a payment dispute or chargeback. Our support team will work promptly to resolve any issue and provide an appropriate solution wherever possible.

• Most issues can be resolved faster by contacting us than through a payment dispute
• We aim to respond to every enquiry within 12–48 business hours
• Where a genuine problem is confirmed, we will offer a replacement, partial refund, or full refund

To start a return, report a damaged item, or ask any question about this policy, please reach out using the details below.