You have 14 days from the date of delivery to request a return. To be eligible, your item must meet all of the following conditions:

• Item must be unused and unworn
• The item must be in the same condition as received
• Original packaging is required
• Proof of purchase (order number or receipt) is required
• Return request submitted within 14 days of delivery

For health, hygiene, and safety reasons, the following items are not eligible for return under any circumstances:

• Personal care items
• Hygiene products and sanitary goods
• Gift cards
• Clearance items
• Final sale items
• Perishable goods

Once we receive your return request, here is what happens next:

If you receive a damaged, defective, or incorrect item, please follow the steps below immediately. We will make it right at no cost to you.

• Contact our support team within 48 hours of delivery
• Include your order number in all communications
• Provide clear photos of the damaged or incorrect item
• Include a short video if available for faster resolution

If you have not received your refund within the expected timeframe, please work through these steps in order:

• Check your bank account or payment method statement again
• Contact your payment provider — processing time may add a delay
• Contact your card issuer — it can take several business days to post
• If you have completed all the steps above, contact our support team
  

We replace items only if they are defective or damaged. If you need an exchange for the same item, please get in touch with our support team and we will be happy to assist.

Please review the following guidelines before sending any item back to us:

• Customer is responsible for return shipping costs unless the item is defective or incorrect
• We strongly recommend using a trackable shipping service for your return
• Noblias Pet Essentials is not responsible for lost return packages in transit

To start a return, report a damaged item, or ask any question about this policy, please reach out using the details below.