Refund policy
Last Updated: June 1, 2026
At Noblias Pet Essentials, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- The return request must be submitted within 30 days of delivery.
Returns requested after the 30-day return window may not be accepted.
How to Request a Return
To start a return request, please contact us at:
Please include:
- Order number
- Full name
- Email address used during checkout
- Reason for the return request
If your request is approved, we will provide instructions regarding the next steps.
Items returned without prior authorization may not be accepted.
Return Shipping Costs
In some situations, we may resolve your request with a replacement or refund without requiring a return.
If a return is required:
- For damaged, defective, or incorrect items, we may cover return shipping costs or provide an alternative solution.
- For customer preference returns (change of mind, incorrect selection, etc.), return shipping costs may be the responsibility of the customer.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
To help us investigate the issue, please provide:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
Depending on the situation, we may offer:
- A replacement item
- A partial refund
- A full refund
Non-Returnable Items
For hygiene, safety, and product protection reasons, certain items cannot be returned, including:
- Personal care items
- Hygiene-related pet products
- Opened grooming items
- Gift cards
- Clearance or final sale items
- Perishable products
If you are unsure whether your item qualifies for a return, please contact us before initiating a return request.
Exchanges
If you would like to exchange an item, please contact our support team before returning the original product.
Exchange approval is subject to product availability.
Refunds
Once your return request is reviewed and, if applicable, your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Approved refunds are typically completed within 5–10 business days.
Original shipping charges are generally non-refundable unless the return is the result of our error.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the standard return process.
Chargebacks and Payment Disputes
We encourage customers to contact us directly before opening a payment dispute or chargeback.
Our support team will work promptly to resolve any issue and provide an appropriate solution whenever possible.
Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us:
Noblias Pet Essentials
Email: support@noblias.com
Website: https://noblias.com
Response Time: 24–48 Business Hours